For Ages 21+

bdjl's commitment to responsible gaming

When gaming goes beyond entertainment, problems begin. bdjl believes gaming should always be voluntary, within limits, and enjoyable. On this page you will find tools to stay in control, ways to recognise warning signs, and how to get help when needed.

Safe Gaming Age 21+ Required 24/7 Support Self-Exclusion Available

Age limit — under 21 not allowed

21+

You must be at least 21 years old to register and place bets on the bdjl platform. We verify age at account creation and may request additional identification in any case of doubt. If it is found that a minor is operating an account, that account will be closed immediately and the return of deposited funds will be reviewed.

Keep the platform out of reach of younger family members. Use passwords and screen locks on your devices so minors cannot access this site.

Tools to keep yourself in control

Deposit Limit

Set a maximum amount for your daily, weekly, or monthly deposits. Once set, a limit takes effect immediately; increasing it takes time to come into effect.

Session Time Limit

After a set period, the site will prompt you to take a break. This tool is useful for tracking how long you have been playing.

Self-Exclusion

You can temporarily close your account for a set period (from 7 days up to 5 years). No new account may be created while an exclusion is active.

Loss Limit

Set a maximum amount you can lose within a given period in advance. Once that limit is reached, your session will end automatically.

Cooling-Off Break

Put your account on a break for anywhere from 24 hours to several weeks. During this time, placing bets or making deposits will not be possible.

Support Team

To set any limit or request an exclusion, contact us via our 24/7 live chat or email — support is available in Bengali.

What is responsible gaming and why does it matter

Gaming can be a source of entertainment and enjoyment in a person's life. But when it becomes a regular habit that starts to affect financial, mental, or family life, it becomes a problem. bdjl's position is clear: gaming should always be entertainment, never a means of income or a way to recover losses.

Under our Terms and Conditions, every user is responsible for monitoring their own gaming habits. We only provide the platform — how much you play is entirely your decision. However, bdjl provides various tools and support to help keep that decision easy and healthy.

Everyone's situation is different. For one person, betting once a week is pure enjoyment; for another, the same level may lead to problems. The most important thing is to assess yourself honestly. Before playing, ask yourself: am I enjoying this, or am I playing to win back money I lost?

Core principles of healthy gaming

Set a budget before you bet and decide not to go beyond that limit. Losing is a normal part of gaming — every game depends on chance and there is no guarantee of winning. Avoid playing when you are tired or stressed, as making sound decisions is harder in that state.

At bdjl, your personal information is kept secure in accordance with our privacy policy. For more details, read our Privacy Policy, which explains how your information is used.

Remember, placing more bets in the hope of recovering money already lost — known as "chasing losses" — is one of the most dangerous signs of problem gaming. If you notice this tendency in yourself, take a break now and contact our support team if needed.

Play for entertainment: Bet for enjoyment, not as a way to earn money.
Stick to your budget: Never play with money you cannot afford to lose.
Set a time limit: Decide how long you will play before each session.
Do not play under alcohol or stress: Make decisions with a clear head.
Let your family know: Telling people close to you creates accountability.
Do not hesitate to seek help: If you spot a problem, reach out via our live chat or to a professional counsellor.

Recognise the warning signs

If you notice any of the following signs in yourself, gaming is no longer just entertainment — action is needed now.

Trying to recover lost money

Repeatedly placing larger bets to make up for previous losses is a clear sign of a problem.

Playing for hours on end

Spending far more time than planned and being unable to stop is a sign of lost control.

Hiding it from family

Keeping how much you play or how much you have lost secret from family or friends.

Using money set aside for essential expenses

Betting with money reserved for rent, food, or repaying debts.

Anxiety or irritability

Feeling restless when not playing, or becoming irritable or anxious when unable to play.

Impact on work or studies

Unable to concentrate at work due to gaming, or avoiding important responsibilities.

Where to get help

Acknowledging the problem is the most courageous step. Asking for help is not weakness — it is the decision to take care of yourself. Below are different ways to get help.

bdjl Live Chat Support

Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact live chat immediately to set a limit or exclusion.

Email Support

Write to us by email at a time that suits you. Our team will reply in Bengali and help you take the necessary steps.

Family and trusted people

Talk openly with people close to you. Support from family is one of the most effective ways to overcome problem gaming.

Professional Counselling

Mental health professionals and behavioural counsellors can help with gaming problems. Contact your local hospital or mental health centre — specialist services are available for this.

Self-assessment questionnaire

Our FAQ includes a self-assessment questionnaire on responsible gaming. Go to the FAQ section to assess yourself and find the information you need.

bdjl's commitment

bdjl is committed to creating a responsible gaming environment. We believe our long-term success depends on the wellbeing of our users. That is why we always place user welfare above profitability.

Our platform has multiple age verification methods. We monitor betting behaviour and proactively reach out to users when unusual patterns are identified. Our support team is trained to handle problem gaming with care and sensitivity.

If you have any questions or want to share feedback on any of our measures, you can speak with us via 24/7 live chat or email. You can also learn more about bdjl's values and goals on our About Us page.

Frequently Asked Questions

Yes, but your account cannot be reactivated until the exclusion period ends. Once it ends, you will need to contact our live chat and we will confirm that you are choosing to return knowingly. Creating a new account during an active exclusion is strictly prohibited, and any such account found will be closed immediately.

Yes, a request to lower your limit takes effect immediately. However, increasing a limit has a waiting period — this is intentional, so limits cannot be raised in a moment of impulse. If you have any trouble changing your limit, let us know via our 24/7 live chat.

Start by speaking to them directly and with empathy — without anger or accusations. Let them know you are there for them. If needed, encourage them to speak with our support team. You can also contact us on their behalf — we will assess the situation and offer guidance. You may also suggest they see a professional counsellor.

Yes, any funds in your account remain completely safe during a cooling-off or exclusion period. You will be able to withdraw them once the break ends. However, no new deposits or bets are possible while the break is active.

No. Age verification is mandatory when creating an account at bdjl. A date of birth must be provided at registration, and in cases of doubt, a national ID or other document may be requested. If an account belonging to someone under 21 is identified, it will be permanently closed.

With normal gaming you stay within your budget, can stop at a set time, and keep your composure even when you lose. With problem gaming, stopping becomes difficult, budgets break down, secrecy increases, and daily life is affected. If you are unsure, speak with our support team — they will advise without judgement.